Work Order: FAQ
Your Collision
Repair Questions
Straight answers from the counter on 1416 Wilshire Circle. No runaround, no sales pitch.
Ticket 001
How Far Do You Travel?
Service areaCLK-01
We serve drivers across Clarksville, Nashville, and the greater Middle Tennessee region. Down the street from the shop or driving in from downtown Nashville, the process is the same — we get your vehicle back to factory condition.
Ticket 002
How Long Will My Repair Take?
Turnaround timeTIME-02
Depends on the damage and parts availability for your make and model. Minor dent work and bumper repairs often close out in a few days. Structural realignment with custom paint matching can run one to three weeks. Charles and Freda and the crew give you a real timeline upfront and update you as the job moves.
Cost & insuranceEST-03
Cost swings wide with severity, parts, and paint matching. A scratch repair might run a few hundred dollars. Structural work can run into the thousands. We work directly with all major insurance companies to move your claim along, and you get a written estimate before anything gets touched.
Ticket 003
Parts & Warranty
What goes into your car, and what happens if something's wrong.
OEM-04
OEM vs. Aftermarket
We prioritize Original Equipment Manufacturer parts when insurance approves them. If aftermarket parts are required, we check them against our own fit and safety standards before they go on the car.
WAR-05
Warranty
Structural repairs and paintwork are warrantied for as long as you own the vehicle.
Ticket 004
What Happens After Drop-Off?
Teardown to reassemblyPROC-06
First, teardown and inspection to find the visible damage and what's hiding behind it. Next, we work with your insurance adjuster to get repairs approved. Once parts land, our techs handle structural work, bodywork, and paint matching. Last, we reassemble, run a quality check, and detail the exterior.
Custom paint & body modsCUST-07
Collision repair is the focus, but we do take on custom work for drivers who want an upgrade — color changes, specialized clear coats, aftermarket body kits, trim. Tell us what you have in mind at the consult.
Ticket 005
Still Have Questions?
Call Charles and Freda and the team at 931-436-1209, or email charleskyei82@gmail.com to get an estimate on the books.